Archive miscelaneous information from the Enfield webpages.

Issue 5, January 2011

The following is an extract from a London Borough of Enfield publication. It's format has been amended for website use.

Any enquiries regarding the publication should be referred to the Safeguarding Adults Service on 020 8379 3086 or email

Associated with this newsletter is a questionnaire to obtain your views on its content. For copies of the questionnaire contact the Safeguarding Adults Service on 020 8379 3086 or email

The ambition in Enfield is to ensure that wherever people live, they feel safe and well cared for.

This newsletter has been created to help keep you informed about developments in safeguarding adults. In this issue you will find information on regional and national developments in safeguarding adults. Our headline pieces provide information on fire safety in your home and what you should do to prevent abuse by bogus callers.

Your views are important and can help us improve the information we provide so that it helps to make a positive difference. You will find a few questions on the back page of this newsletter which we hope you will find a little time to answer. Your contribution to improving this newsletter is essential and very much valued. We look forward to hearing from you and will publish in the next newsletter the key findings.


There are a number of ways that a fire can start and the effects can be devastating. For example, 40% of fire deaths in London result from fires in the home started by carelessly discarded cigarettes, cigars or tobacco.

How we live and the way we use equipment can significantly reduce the risk of a fire starting. There’s no better way of dealing with a fire than preventing is from starting in the first place. The London Fire Brigade website has a range of information on preventing fires, such as candle safety, bedtime routine and heating. For example, safety in the kitchen can be improved by never overloading sockets and turning off electrical appliance when they are not being used.

Fire can affect anyone. Unfortunately the majority of fire deaths in the home involve older people. Many older people live alone and have reduced mobility, which makes it harder to escape from a fire. Some tips for caring for older people:

- Visit the other areas of the London Fire Brigade website, explaining how you can make the home of the person you’re caring for safe.

- Visit your local Citizens Advice Bureau or branch of Age UK to find out about local voluntary groups that can also help.

- Make an escape plan, think about how to escape and make sure the way out isn’t blocked.

- If the person you care for lives in sheltered accommodation or a residential home, ask their landlord or warden to explain the safety plans for the premises so they’re sure of the nearest route to safety.

The London Fire Brigade offer free home fire safety visits, targeting vulnerable people most at risk and
where appropriate we will fit a smoke alarm. To request a home fire safety visit go to


Bogus caller, trick burglary, distraction burglary and burglary artifice are one and the same – an offence of burglary where entry is gained by a cheat or deception. It is a particularly heartless crime affecting almost exclusively the more vulnerable and elderly.

The bogus caller will be appropriately dressed and often pose as a figure of authority – from the council, police, health authority or gas water or electric companies. They will be plausible, articulate and in most cases friendly and apparently helpful to win confidence and not arouse suspicion.

Remember these criminals can be men, women or even children who may only ask for a drink of water or to wash their hands. Watch out for anyone who says they are in a hurry. Don’t let them pressure or confuse you.


Before you open the door stop and think.
1. Are you expecting anyone to call.
2. Check you have shut and locked
any back door.
3. Check who is at the front door from closed window or use a spy hole.

If you decide to open the door put the chain on.
CHECK carefully any identity card or authorisation letter.
Does the caller look the person on the card.
Do they have an appointment.
Consider the ‘password scheme’ to help validate any caller.


Once inside the home various strategies may be used to continue to convince the victim they are genuine. For example:

The lone suspect may distract an occupier by asking him/her to check under the sink for leaks or watch a running tap while they check the bedrooms for personal property. Alternatively he may ask to check cash, passbooks or pensions books to establish where valuables are kept.

When two suspects work together, normally only one is seen by the victim. The suspect will stay with his victim whilst his accomplice enters unseen through the front door that has not been properly closed.

If you are not expecting them and they have no identification, do not let them in.

Verify the caller is genuine by checking with the agency or company they represent.
Always check telephone numbers with directory enquiries or recent bills – do not use a telephone number supplied by the caller as it may be fake.

For free advice on security contact your local police Crime Prevention Office ( 020 8345 1102 ).

You may be eligible for free security including a door chain and spy hole from Enfield Council Safehouse Project. For further information contact Enfield Community Safety Unit on ( 020 8379 4044 ).


Pan-London Procedures

Pan-London policy and procedures for safeguarding adults at risk have been agreed and are being launched January 2011. The procedures will be adopted by local authorities in London to ensure a more consistent approach when responding to suspected abuse.

Commission launches inquiry into home care of older people

On 10 November 2010 the Equality and Human Rights Commission launched an inquiry into the protection and promotion of human rights of older people in England who require or receive homebased care and support.
This inquiry will look at the effectiveness of the English care and support system in protecting and promoting the human rights of older people requiring or receiving home based care and support.
It will aim to provide clarity and confidence for all who have rights and responsibilities that human rights are being robustly and comprehensively protected. Findings and recommendations are expected in December 2011.

Convictions under the Mental Capacity Act

Section 44 of the Mental Capacity Act makes it a criminal offence to wilfully neglect or ill treat a person who lacks capacity. Nine cases have been successful in prosecuting under Section 22 of this Act, with one case in London. Two of the nine cases resulted in custodial sentences.

The most recent case saw a care worker handed down an 18-month sentence, after being found guilty in August 2010 of six charges of ill-treatment and neglect, all involving vulnerable residents aged between 70 and 93 years. Residents suffered from dementia and were punched, slapped and verbally abuse.


Enfield Council and its partners want to make Enfield a place where everyone does all they can to prevent abuse, support victims of abuse and offer adults the best possible care. We want people to feel they are listened to, and most importantly, to feel safe. We want to learn from people’s experiences and continually improve the services we provide.

To help us do this, we need to hear from local people, service users and carers. Whether it is to give feedback about your own experience of abuse and the service you received, someone you are worried about, or if you would like to discuss a concern, please come along.

We will be at locations throughout Enfield from 10am to 2pm on the last Friday of the month from January 2011 to June 2011.

January 28th Enfield Town Library, 66 Church Street, Enfield EN2 6AX
February 25th Ruth Winston Centre, 190 Green Lanes, Palmers Green N13 5UE
March 25th Oakwood Library, 185-187 Brambley Road, Oakwood N14 4XA
April 29th Enfield Carers Centre, Britannia House, 137-143 Baker Street, Enfield EN1 3JL
May 27th Vincent House, 2 Nags Head Road, Ponders End, Enfield EN3 7FN
June 24th Edmonton Green Library, 36-44 South Mall, Edmonton N9 0TN

A member of Enfield Council’s Safeguarding Adults Service will be at all sessions, along with a support worker from the Solace Women’s Aid over 55’s domestic and sexual violence advice and support service.

If you need help to attend one of these times above or would like further information, please contact the Safeguarding Adults Service on : 020 8379 3086 or email


What is adult abuse?

Adult abuse is mistreatment by another person that violates another persons human rights. There are different types of abuse with some examples below:

Physical abuse: Hitting, punching,
kicking, misuse of medication
Financial abuse: Theft, misuse of your money
Emotional abuse: Shouting, threatening, blaming
Sexual abuse: Being touched in private places or having to touch others
Neglect: Not being provided with adequate or sufficient care
Discriminatory abuse: People say or do bad things based on skin colour, disability, religion
Institutional abuse: Not having enough staff to look after you

What to do if you or someone you know is being abused

Tell someone you trust.

If you call the police, someone in social services, or any other partner organisation your concern will be taken seriously and you will be listened to. We will need tO find out more and help you or the person at risk to stay safe.

If you are reporting the abuse of another person, the information will be treated in the strictest confidence. Both Adult Social Services and the Police will deal with the situation with care and sensitivity. If you want to remain anonymous, this will be respected and on all occasions we will take care not to reveal your name.

Important contact numbers

In an emergency dial 999
Enfield Adult Abuse Line ( 020 8379 5212 )
Reports of abuse can also be made online at through the Safeguarding Adults pages.

(3rd February 2011)


This is not a comprehensive list. A complete list of Chemists / Pharmacies for the London Borough of Enfield can be seen in the right hand window of Haywards Chemist, Queen Annes Parade, Bush Hill Park.

Hayward Chemist
Queen Annes Parade, Bush Hill Park

Christmas Eve (24th December) : 9am to 7pm
CHRISTMAS DAY ( 25th December) : 10am to 1pm
BOXING DAY ( 26th December ) : Closed
Monday (27th December) : Closed
Tuesday (28th December) : Closed

Boots the Chemist
Palace Gardens, Enfield

CHRISTMAS DAY ( 25th December) : Closed
BOXING DAY ( 26th December ) : 10am to 4pm

Boots the Chemist
Edmonton Green

CHRISTMAS DAY ( 25th December) : Closed
BOXING DAY ( 26th December ) : 10am to 4pm

The following stores with pharmacies will be open on the two Bank Holidays :

Monday (27th December) : Open
Tuesday (28th December) : Open

ASDA - Southgate
Sainsbury's - Cambridge Road (A10), Enfield
Morrisons - The Triangle, Palmers Green